faqs

How does my Custom Electronics alarm system work?

The alarm system may be armed in the "Away" or "Stay" mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials and transmits the message through a telephone line or cellular communication. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process.

Why is my motion sensor providing false detections?

A motion detector may activate falsely due to improper installation of the device above a heater or furnace. Movement of objects such as balloons, blinds, and curtains within the range of a motion detector may also trigger an alarm activation. The motion detector may require relocation or adjustment by a technician.

Why does my keypad display "Trouble"?

An alarm panel will normally display "Trouble" when the system has lost electrical current. The outlet should be checked to verify that it is operational. If the outlet is working properly a service call will be needed.

Why is my system not communicating correctly?

An alarm system may lose communications for several reasons. The telephone line the system communicates through may be inoperable or equipment on the alarm system may not be functioning properly. Operational malfunctions within your phone company may also be the reason for communications failure.

Why does my keypad display "not ready"?

Your keypad is informing you that the alarm system is not read to tun on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Correct the condition and the alarm system will be ready to arm.

What is an undefined signal?

Your alarm system is capable of sending many types of signals, which is why we spend a lot of time during the installation testing the alarms. Very rarely a system will send a signal that is not clearly defined in our database and requires us to update our information.

If I move, will I have to pay again to put a security system in my new house?

Please call for more information at 806-745-6150.

I have call waiting on my phone line. Can that affect my service?

No. The Custom Electronics system is designed to seize your phone line in order to call the Customer Monitoring Center. It will then release the line in order for the Customer Monitoring Center to notify you that an alarm signal was received.

How do I change the people listed on my call list?

Just call Custom Electronics at 806-745-6150. Have your personal identification code ready in order to make your changes. Make sure to tell everyone on your call list what to do in case they receive a call from Custom Electronics.

What if my system isn't working right?

Custom Electronics will be happy to investigate any problems you're having with your equipment. Just call 806-745-6150 for any service-related issues.

If there is a problem, can you turn my system off??

No. Your system is an independent unit and can only be turned off at your control touch-pad.

My alarm went off accidentally, but I quickly put in the code and shut it off. I expected a call, but no one called. Why not?

The system allows a brief period for you to turn off your system before an alarm signal is sent to the Customer Monitoring Center. This give you enough time to cancel the signal and prevent a false alarm.

What happens when I press the panic or fire alarm buttons on the touch-pad?

If you hold down the panic or fire alarm buttons on the touch-pad for 1 to 3 seconds, an alarm is transmitted to the Customer Monitoring Center, and emergency services are dispatched immediately. An alarm received in this manner cannot be canceled.

If I lose electric power, will my alarm system still work?

Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to your Customer Monitoring Center so you can be notified.

If I have an emergency, should I call Custom Electronics first?

No. If you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your touch-pad, and we will request emergency services.

Am I responsible for testing my system regularly?

Yes. It is your responsibility to make sure that your system is in good working order. If you find that a part of your system is not working properly, call Custom Electronics to request repair service.